Privacy Policy

Last updated: May 31, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Southern Charm Security LLC, 265 Humphrey Heights Rd, Mineral Bluff, GA 30559.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: Georgia, United States.
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Southern Charm Security, accessible from https://southerncharmsecurity.com/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, ZIP/Postal code, City
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including but not limited to the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages or opened an email and for other related website statistics.

We use both Session and Persistent Cookies for the following purposes:

• Necessary / Essential Cookies

  Type: Session Cookies — Administered by: Us

  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. Without these Cookies, the services that You have requested cannot be provided.

• Cookies Policy / Notice Acceptance Cookies

  Type: Persistent Cookies — Administered by: Us

  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

  Type: Persistent Cookies — Administered by: Us

  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your language preference, to provide You with a more personal experience.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To contact You by email, telephone calls, SMS/text messages, or other equivalent forms of electronic communication regarding inquiries, estimates, appointment reminders, and service updates. Where You have provided consent, We may use automated technology including autodialers to contact You via phone or SMS. See the SMS and Telephone Communications section below for full details.
• To send marketing communications, including news, special offers, and general information about services We offer. We will only send marketing communications to You if You have opted in or if You are an existing customer and the communication relates to similar services, and only to the extent permitted by applicable law. You may opt out at any time.
• To manage Your requests and attend to inquiries submitted to Us through the Website.
• For the performance of a contract, including the development, compliance, and undertaking of any service agreement or purchase contract entered into with Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
• For other purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, marketing, and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service and to contact You on our behalf. This includes Go High Level, our customer relationship management (CRM) and marketing automation platform, which may be used to send automated SMS messages, emails, and place phone calls in connection with Your inquiry or service relationship with Us. Go High Level operates under its own privacy policy and data processing terms.
• For business transfers: We may share or transfer Your personal information in connection with any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

SMS and Telephone Communications

Consent to Automated Communications

When You submit a contact or inquiry form on Our Website and check the consent checkbox, You expressly consent to receive automated SMS/text messages and phone calls from Southern Charm Security LLC at the phone number You provide. This consent covers communications related to Your inquiry, estimates, appointment scheduling, appointment reminders, and service updates.

By providing Your phone number and checking the consent checkbox, You agree to the following:

• Automated technology, including autodialers, may be used to contact You via SMS or phone call.
• Message and data rates may apply depending on Your carrier and plan.
• Message frequency varies based on Your inquiry and service status.
• Consent is not a condition of purchase. You may request a quote or service without consenting to automated communications by contacting us directly at (404) 214-4000 or contact@southerncharmsecurity.com.

Marketing Communications

If You become a customer of Southern Charm Security, We may contact You from time to time via email with information about services, promotions, or updates that may be relevant to You. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting Us directly.

Opting Out of SMS Communications

You may opt out of SMS communications at any time by replying STOP to any text message You receive from Us. After opting out, You will receive one final confirmation message and no further SMS messages will be sent. To re-subscribe, text START to the same number. For help, reply HELP to any message or contact us at (404) 214-4000.

Opting Out of Phone Calls

You may opt out of automated phone calls at any time by notifying Us directly at (404) 214-4000 or contact@southerncharmsecurity.com. We will honor all opt-out requests promptly.

No Mobile Information Sharing

No mobile information will be shared with third-party/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging, originator opt-in data, and consent; this information will not be shared with any third parties 

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period of time, except when used to strengthen security or improve the functionality of Our Service, or when We are legally obligated to retain it for longer periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in processing are located. This means that information may be transferred to and maintained on computers located outside of Your state or jurisdiction where data protection laws may differ from those in Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to request that We delete the Personal Data that We have collected about You. You may contact Us to request access to, correction of, or deletion of any personal information You have provided to Us. Please note that We may need to retain certain information when We have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities such as a court or government agency.

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us. We use commercially reasonable security technologies and procedures to help protect Your Personal Data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We will take steps to remove that information from Our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top. Where changes are material, We will make reasonable efforts to notify You via email or a prominent notice on Our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically. Changes are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: contact@southerncharmsecurity.com
• By phone: (404) 214-4000
• By mail: Southern Charm Security LLC, 265 Humphrey Heights Rd, Mineral Bluff, GA 30559